Returns & Refunds

Simple returns. Peace of mind.

If something isn't quite right, we'll work with you to make it right.

Here's everything you need to know about returns, refunds and exchanges.

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Returns made simple

Easy returns. No unnecessary hassle.

We believe buying outdoor gear should feel risk-free.

25-Day Returns

Eligible items can be returned within 25 days of delivery.

First Return Free

Your first eligible return is on us, making returns simple and stress-free.

Easy Exchanges

Need something different? We'll happily help arrange an exchange where stock is available.

We're Here to Help

If something isn't right, our support team is ready to help every step of the way.

Returns are accepted on unused items in their original packaging and in resalable condition.
How Returns Work

A simple four-step process

Returning an eligible item is straightforward.
Step 1

Request a Return

Contact our support team within 25 days of receiving your order.

Step 2

Receive Instructions

We'll provide everything you need, including your free return instructions for your first eligible return.

Step 3

Send It Back

Securely package your item and send it back using the provided instructions.

Step 4

Refund or Exchange

Once inspected, we'll process your refund or exchange as quickly as possible.

RETURN ELIGIBILITY

What can be returned?

Here's a quick guide to help you understand what's eligible for a return.

Eligible for Return

  • Returned within 25 days of delivery
  • Unused and in original condition
  • Original packaging included
  • All accessories, manuals and parts included
  • Eligible products with proof of purchase

Not Eligible

  • Used or damaged through normal use
  • Missing original packaging
  • Products intentionally modified
  • Clearance or final sale items
  • Gift cards

First Return Free

Your first eligible return is on us. If your item qualifies under our returns policy, we'll provide instructions to make your first return simple and hassle-free.
Refund Timeline

What happens after we receive your return?

Here's what you can expect once your parcel arrives back with us.
01

Return Received

Your returned parcel arrives at our returns team.
02

Inspection

We'll inspect your item to ensure it meets our return eligibility requirements. Typical timeframe: 1–2 business days.
03

Refund Approved

Once approved, your refund or exchange is processed immediately.
04

Money Returned

Refunds usually appear back in your original payment method within 2–5 business days depending on your bank.

We'll Keep You Updated

You'll receive email updates throughout the return process so you always know what's happening with your return.

RETURNS FAQ

Questions about returns?

Everything you need to know about returning, exchanging or refunding an order.

  • Yes. Eligible unused items can be returned within 25 days of delivery, provided they're in their original condition and packaging.

  • Yes. Your first eligible return is on us. We'll provide the instructions needed to return your item at no cost, provided it meets our returns policy.

  • Absolutely. If the item is eligible and replacement stock is available, we'll happily arrange an exchange.

  • After your return has been inspected and approved, refunds are usually processed immediately and typically appear back on your original payment method within 2–5 business days.

  • Please contact us as soon as possible with photos of the item and packaging. We'll work quickly to organise a replacement, exchange or refund.

  • Original packaging is generally required for change-of-mind returns. If your item has arrived faulty or damaged, please contact us and we'll assess your situation individually.