We're here to help.
Whether you have a question about a product, your order or your next adventure, we'd love to hear from you. Our team aims to respond as quickly as possible.
How Can We Help?
We're ready to help with whatever you need.
Whether it's before or after your purchase, our team is here to assist.
Order Support
Questions about your order, tracking information, delivery updates or returns.
Product Advice
Need help choosing the right camping, touring or outdoor gear? We're happy to point you in the right direction.
General Enquiries
Business enquiries, website questions or anything else—we'd love to hear from you.
GET IN TOUCH
Send us a message.
Have a question about an order, product or anything else? Send us a message and our support team will get back to you as soon as possible.
TYPICAL RESPONSE TIME
Within 1–2 business days.
For order-related questions, please include your order number so we can help you faster.
When you'll hear from us
We aim to keep support simple, clear and responsive.
Support Hours
Monday to Friday
9:00 AM – 5:00 PM AWST
Excluding Western Australian public holidays.
Typical Response Time
Most enquiries are answered within 1–2 business days.
During busy periods, responses may take slightly longer.
Order Enquiries
Include your order number when contacting us about an existing purchase.
This helps us locate your order and respond faster.
Looking for a quick answer?
You may find what you're looking for in one of our support pages.
Shipping & Delivery
Learn about shipping times, tracking, delivery costs and how orders are dispatched.
VIEW SHIPPINGReturns & Refunds
Everything you need to know about returns, exchanges and refund eligibility.
VIEW RETURNSFrequently Asked Questions
Browse answers to common questions about shopping with Outdoor Discount Australia.